Many customer service departments think their order entry process works just fine. Customer Service Managers make sure to hire the best Customer Service Representatives (CSRs) with impressive data entry skills and a love for manual filing. However, things aren’t always as great as they seem (See: Customer Order Processing: Think You Got It? Think Again).
It’s time to take a good look at your order entry process…
9 Signs Your Order Entry Process is Ready for Change
1. Your cost per order is impressive …Impressively high.
2. Your customers are calling you all the time…
3. …Mostly, about incorrect shipments.
4. No matter how many words per minute your CSRs can type, a customer service team with an automated process is still going to put your order processing time to shame…
5. …And have fewer order entry errors.
6. Three words: Handling EDI Exceptions.
7. You have to get up from your desk to retrieve an archived order.
8. And you pray that no one asks you about an order that hasn’t yet been entered into your ERP.
9. Finally, what is the common denominator of all these order processing challenges? Paper.
Get Rid of Paper in the Order Entry Process with Automation
Do these signs sound all too familiar? It might to time to look for a better solution, Order Processing Automation. By automating the order entry process, companies are able to remove all manual touchpoints making each order completely electronic, highly secure and visible throughout the entire process.
The benefits of Order Processing Automation are huge and companies will start to see ROI within 3-6 months including:
- 80% faster order processing speeds
- 99% increased data entry accuracy rates
- 70% reduction in order-to-cash costs
- 100% visibility into order/issue management
Learn more about getting rid of paper in your order entry process with this free eBook:
The Great ERP Order Processing Predicament: How Fax and Email Orders Hold Your Business Back – and Why Automation Is the Best Way Forward
